Shipping & Returns
Shipping & Delivery (In-Stock Products)
Orders are usually processed within 24h, but Shipping may take up to 5 to 7 business days to process depending on order volume and product availability.
*A signature will be required upon receipt of all orders of $300 (before taxes) or more.
Once your order transaction is complete, you will receive a email confirming your order.
If you need additional information regarding ship dates or if you have questions that may arise before or after placing you order, please contact us at sales@creativeapparatus.com
Shipping Rates:
Standard shipping rate for Canada or USA vary.
Payement currency + method:
While the content of your cart is currently displayed in CAD, you will checkout using USD at the most current exchange rate.
Return Policy:
Returns
You may return your unused product with tags attached for a full refund within 30 days of the purchase date. Proof of Purchase from the website must be included. Any items returned after 30 days will not be processed.
We do not offer direct exchanges, so if you wish to exchange product you will need to return the undesired product for a full refund and place a new order for your replacement at creativeapparatus.com for online purchases only.
To return an item please contact us at sales@creativeapparatus.com
CLEARLY INDICATE RETURN AUTHORIZATION NUMBER ON OUTSIDE OF BOX.
*Please note that we are not responsible for the freight cost on returns *
Keep tracking on your return as we are not liable for returned merchandise that is lost in transit. Please allow 2-3 weeks for your return to be processed. Also, be aware that your credit card company may require an additional 5-7 days to post the credit to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company for it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
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Refund Policy for Direct To Garment (DTG) Printing Services
We strive to provide our customers with high-quality printing services through our partnership with Printful. We understand that occasionally, issues may arise with orders, and we are committed to resolving them promptly and fairly. Please review the following refund policy regarding our DTG printing services:
1. Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 30 days of receiving your order. We will work with you to either provide a replacement or issue a refund, depending on the circumstances.
2. Incorrect Orders: In the rare event that we make an error in fulfilling your order (e.g., wrong size, color, or design), please notify us as soon as possible. We will promptly correct the mistake by either sending a replacement or issuing a refund.
3. Lost Orders: If your order is lost in transit and does not reach you within a reasonable timeframe, please contact us for assistance. We will investigate the matter and, if necessary, provide a replacement or issue a refund.
4. Unclaimed Packages: If a package is returned to us due to an incorrect address provided by the customer or if the delivery is unclaimed, we will contact you to confirm the correct address. Additional shipping charges may apply for resending the package.
5. Change of Mind or Buyer's Remorse: Please note that we do not typically accept returns or provide refunds for orders due to a change of mind or buyer's remorse. However, we understand that circumstances may vary, and we are open to reviewing such cases on an individual basis.
Contact Us: If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact us at hello@creativeapparatus.com. Our customer support team is here to assist you and ensure your satisfaction with our services.
Policy Updates: Creative Apparatus Inc. reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be reflected on our website.
Thank you!